Making Physician's Life Easy
Led UX/UI design of a healthcare platform that streamlined patient financial clearance, cutting claim denials and boosting payment success.
Drove product evolution from early sketches to enterprise adoption, leveraging user feedback, AI-assisted tools, and Agentic AI (automating 85–90% of workflows).
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The problem we wanted to solve for
Free physicians from exhausting administrative tasks, enabling them to focus on patient care.
PHYSICIAN
Physicians often spend their after-hours, or “pajama time,” entering visit details and completing chart notes for each patient in the central EHR system.
INSURANCE
Patients feel unheard when physicians divide their attention between the computer and the conversation, making the interaction feel impersonal.
Assistant Physician
In some hospitals and clinics, assistant physicians accompany the primary physician during patient visits, taking notes in their notepads and later transferring them into the EHR.
The vision that shaped the solution
Eliminate administrative work so physicians can focus on what matters most — their patients.
Current Painpoints
Physician records the details in EHR/ notepad while talking to patient.
Limits physicians’ ability to build trust and rapport with their patients.
At the EOD / before the visits begin / day off they record all the details in the EHR and create a chart note.
Physicians are exhausted with administrative tasks.
They need to spend many hours of their personal time in adding information and creating chart note.
Physicians are exhausted with administrative tasks.
There are new patients without appts. There are patient who come either before or after the scheduled time.
Schedule keeps shifting. The time spent vs booked. The original time of appt. vs actual.
Solution: From Vision to Implementation — In Progress
The patient–physician conversation is securely recorded in real time to capture key clinical details without manual note-taking.
Mobile app designed to capture and record consultations in real time.
Chart notes are auto-generated, with human oversight for review, modification and final confirmation.
Developed a staff web app to handle automation, freeing physicians to focus on patients.
Codes are auto-generated with human oversight for review and final approval.
The web app automates coding, handled by our internal team, ensuring physicians remain focused on care.
Older Application
Major issues identified through heuristic evaluation & physician Feedback
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Time-consuming and frustrating back-and-forth navigation between the appointment list and chart note.
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Cluttered screens with too many actions leading to confusion.
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Unclear starting and ending points for the workflow.
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Copying chart notes to the EHR is extremely cumbersome and time-consuming.
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Only chart notes are handled here — coding still needs to be completed in the EHR.
New Approach
Solutions designed
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Side-by-side view of appointments and chart notes for easy navigation with only essential appointment details shown.
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Streamlined actions — Submit as the primary action, with Copy available until full EHR integration.
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Guided workflow that clearly indicates where to start and how to complete the note.
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Flexible copying options — copy the full chart note or specific sections based on EHR requirements.
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End-to-end experience with auto-generated codes for quick review and transfer to the EHR (until integration is complete).
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Designed to work across tablet, mobile, and web, allowing clients to choose the platform that suits their workflow.
Ideas generated for better user experience
 Avoid ErrorsSimple change in button placement to avoid big errors. |  Upfront & simplified appointmentsNotify physicians when a visit is ready for review. Consolidate all errors into one category with an option to raise a support ticket — automation to follow. |  Guided NavigationDesigned intuitive zero states that clearly guide physicians through their next steps when no data is present, ensuring a smooth start to their workflow. |
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 Transparency at Every StepKeeping physicians informed as codes are automatically generated for their review. |  End-to-end solutionAuto-generated codes, allow physicians to simply review and copy them into the EHR (until full integration is implemented). |